Privacy Policy
This privacy policy outlines how Roobet collects, uses, stores, and protects your personal information when you access and use our online gaming platform. We are committed to safeguarding your privacy and ensuring transparency in our data handling practices. This document applies to all users accessing Roobet services from New Zealand and explains your rights regarding the information we collect.
Information We Collect
Roobet collects various types of information to provide secure and personalised gaming services. When you register an account, we gather personal details including your full name, date of birth, email address, residential address, and phone number. This information is essential for identity verification, compliance with regulatory requirements, and account security purposes.
We automatically collect technical data when you interact with our platform. This includes your IP address, device information, browser type, operating system, gameplay history, transaction records, and cookies that track your preferences and site navigation patterns. Financial information such as payment method details, cryptocurrency wallet addresses, and transaction histories are collected to process deposits and withdrawals securely.
Communication records are maintained when you contact our support team through live chat, email, or other channels. We also collect information about your gaming activity, including games played, bets placed, winnings, and session duration. This data helps us improve our services and ensure responsible gaming practices.
How We Use Your Information
The information collected serves multiple legitimate purposes essential to operating our gaming platform. We use your personal details to create and maintain your account, verify your identity, and comply with legal obligations including anti-money laundering regulations and age verification requirements in New Zealand.
Your data enables us to process financial transactions, including deposits, withdrawals, and bonus allocations. We analyse gameplay patterns to detect fraudulent activity, prevent problem gambling, and maintain platform integrity. Technical information helps us optimise website performance, resolve technical issues, and enhance user experience across different devices.
We utilise your contact information to send important account notifications, security alerts, and updates about our services. Marketing communications are only sent to users who have provided consent, and you maintain the right to opt out at any time. Your information also supports our customer service operations, allowing us to respond effectively to enquiries and resolve disputes.
| Purpose | Data Types Used | Retention Period |
|---|---|---|
| Account verification | Name, address, date of birth, ID documents | 7 years after account closure |
| Transaction processing | Payment details, cryptocurrency addresses | 7 years after last transaction |
| Gaming history | Bets, wins, game preferences | 7 years after account closure |
| Marketing communications | Email address, preferences | Until consent withdrawn |
| Technical logs | IP address, device data, cookies | 12 months |
Data Sharing and Third Parties
Roobet implements strict controls over how your information is shared with external parties. We do not sell your personal data to third parties for marketing purposes. However, we share necessary information with trusted service providers who assist in operating our platform, including payment processors, identity verification services, game providers, and hosting infrastructure partners.
These third parties are contractually bound to protect your information and use it solely for the specific services they provide to Roobet. We share data with regulatory authorities and law enforcement agencies when legally required or to comply with gambling regulations applicable in New Zealand. This includes reporting obligations under anti-money laundering legislation and responsible gambling frameworks.
In the event of a business transfer, merger, or acquisition, your information may be transferred to the new entity, but the same privacy protections will continue to apply. We may also disclose information when necessary to protect our legal rights, prevent fraud, or ensure platform security.
Your Privacy Rights and Data Security
You possess specific rights regarding your personal information held by Roobet. You have the right to access the data we store about you and request a copy in a commonly used electronic format. You may request corrections to inaccurate or incomplete information and, subject to legal retention requirements, request deletion of your personal data.
You can object to certain processing activities, including marketing communications, and withdraw consent for data processing where consent was the legal basis. To exercise these rights, contact our privacy team through the designated channels provided in your account settings. We respond to verified requests within 30 days.
Roobet employs robust security measures to protect your information from unauthorised access, alteration, disclosure, or destruction. We use industry-standard encryption protocols for data transmission and storage, including SSL/TLS encryption for all communications between your device and our servers. Access to personal data is restricted to authorised personnel who require it for their job functions.
Our systems undergo regular security audits and vulnerability assessments. We maintain secure data centres with physical and electronic safeguards, implement multi-factor authentication for account access, and monitor for suspicious activity continuously. Despite these measures, no internet transmission is completely secure, and you share responsibility for maintaining the confidentiality of your account credentials.
Data Retention and Policy Updates
Roobet retains your personal information for as long as necessary to fulfil the purposes outlined in this privacy policy and comply with legal obligations. Active account data is maintained throughout your relationship with us. Following account closure, we retain certain information for seven years to meet regulatory requirements, resolve disputes, and prevent fraud.
Transaction records and gaming history are preserved for the periods specified by financial and gambling regulations. Marketing data is retained until you withdraw consent or request deletion. Technical logs and cookies are typically stored for shorter periods, generally not exceeding 12 months, unless required for security investigations.
We reserve the right to update this privacy policy to reflect changes in our practices, legal requirements, or operational needs. Material changes will be communicated through email notification and prominent notices on our platform at least 30 days before implementation. Continued use of Roobet services following policy updates constitutes acceptance of the revised terms. The current version is always available on our website with the effective date clearly displayed.